Terms & Conditions

Discounts & Rebates:
Discount fees are available to HCC & DVA gold card holders, pensioners and patients admitted to Sydney Adventist Hospital within the last 12 months. Terms & Conditions apply. Medicare and Private Health Insurance rebates may apply. Please check with your Insurer.

Lifestyle Medicine Physician: The Medicare rebate is only accessible if you have had a previous face-to-face appointment in the past 12 months. Dietitian: no restriction, health care rebates available. Health and Wellness Coach: no restriction. Exercise Physiologist: on a case-by-case basis.

Rescheduling & Cancellation Policy:
You may reschedule or cancel your appointment without charge anytime up to 24 hours before your appointment. Same-day cancellations will be charged 50% of the scheduled service price. If you do not attend your scheduled appointment without giving us any notice, you will be charged full price for the scheduled service.

Telehealth:
Telehealth allows you to consult your specialist or health professional remotely when a physical examination is not required. It is available for all our clinicians from the first consultation. Appointments are conducted via Health-Direct which is a secure online video platform, alternatively, a telephone appointment is also available.

Telehealth is available from anywhere. Medicare rebates will not be available for patients who are located outside Australia at the time of the appointment. If we have clinical concerns that require further treatment, then we will refer you to a local practitioner.

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